Return Policy: Customers have 14 days from the date of receiving their item to request a return. To qualify, items must be new and unopened. Return requests can be initiated by emailing our support team at We will provide instructions and a return shipping label for eligible returns. Returns sent back without prior approval will not be accepted. For returns due to our error, we cover return shipping for USA customers. International customers must initially cover return shipping costs, which we will reimburse as per our discretion.

Exchanges: For exchanges, return the original item. Once accepted, we can apply the credit towards an invoice for the new item. Contact support to verify exchange eligibility.

Non-Returnable Items

Certain items are non-returnable due to hygiene and sanitation reasons, including:

  • Pigments (e.g., Gold Collection)
  • Numbing products (e.g., Numb Wash, NumBae Wipes)
  • Equipment (e.g., needles, microblades, PMU machines, lighting)
  • Opened items and gift cards

For concerns about specific items, contact support.

Missing Items & Damages

Report missing items within 3 days of delivery for eligibility for reimbursement or replacement. Inspect your order upon arrival. For defective, damaged, or incorrect items, contact us immediately to address the issue.

Lost Packages & Mail Issues

Do not remove Route insurance from your cart. It protects against lost or damaged packages. Removal of Route insurance may void eligibility for order reshipment. File claims to Route within 15 days.


Pre-order items have specified wait times. By pre-ordering, you agree to these terms. Contact us for refunds on delayed pre-orders beyond the specified timeframe.

Chargebacks & Disputes

Contact us first to resolve issues. If a dispute with your bank is initiated and lost, eligibility for refunds from us is void unless the dispute is cancelled.

Promotional Offers

Eligibility for promotions requires adherence to specific terms. We reserve the right to refuse or cancel promotions due to system abuse, glitches, or unauthorized access.


Upon return inspection, we’ll communicate the refund status. Approved refunds will be issued as we deem suitable. Processing times vary by bank or credit card issuer.

General Terms

  • PMU Angel reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
  • By shopping with us, you agree to our Terms & Conditions and Policy, including updates or modifications made.

For any queries or concerns, please reach out to